Privacy Terms

At IWW we are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your booking experience with us; that's all. This policy explains how your information is used, and how we protect your privacy.

Information used in your booking

When you book we need to know your name, address, telephone number, credit or debit card number and expiry date. We also need the drivers' age.

This enables us to process the booking. As a car rental wholesaler IWW passes on essential booking details to our car rental suppliers in order to confirm your booking.

Promotional updates/newsletters

You may choose to subscribe to our promotional updates service in order to receive e-mails or post from us, notifying you of any special offers, or new features to our service or our site. You can opt out of this service at any time by clicking on the unsubscribe link in any e-mails we send to you. We use the services of a data mailing provider to facilitate the dispatch of promotional e-mails and postal updates to you. We ensure that this provider keeps your personal information confidential and secure at all times.

Competitions and Promotions

From time to time we may run competitions and promotions, and ask for your name, address and e-mail address in order to administer them and notify the winners. We will only use the information for these purposes unless you actively opt to receive additional information of a marketing nature. We may also ask you to give us your opinion on a subject, submit recommendations, or give us information to help develop our customer profile. We may publish these results on our site but we will not publish your name or comment without your permission.

Site tracking

We use tracking software to monitor the visitors to our site and to help us to improve the design and content of the site. This software captures and measures such information as page views and site usage patterns using a cookie system. Cookies are small text files which are sent to your web browser and are stored on the hard drive in your computer. Your browser settings can be set to inform you before receiving a cookie and/or block them.

Telephone call tracking

To help us improve our service to you we may record phone calls made to us for training and quality purposes.

Disclosure to third parties

IWW never discloses personal information about its customers to third parties without prior consent, except in the case of an emergency or if we are legally obliged to do so. We will not sell or rent any personally identifiable information we receive from you. IWW may provide statistics about our customers, sales and booking patterns and related information to third parties, but these will not contain any personally identifying information.

Your consent

By using this web site you consent to the collection, storage and use of this information by IWW as set out in our privacy policy. In the event that we change our privacy policy, we will post any changes on this page, so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. Please note that the information you provide for your booking will be transferred outside Australia if your rental takes place outside of this area. By submitting your order, you consent to this transfer.

Security policy

IWW is committed to ensuring that the information you provide in making a booking is secure. To do so we use 128 Bit Secure Socket Layer (SSL) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. This encrypts all your personal information including your credit card details, so that it cannot be read as it is sent over the internet. Once your transaction has been completed, your personal information is stored on a secure computer, not on the web server, so it cannot be accessed through the internet.

General Restriction

Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented by IWW being incorrect or not available. Once aware of such incidents, we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the booking and refund all monies paid, or if applicable, you have the choice to pay any additional increase in price, should there be one. We will not, of course, cancel any booking without your prior knowledge.